Shipping Guidelines

We require the following upon pick-up:

1) Two copies of the health certificate issued and dated by a licensed veterinarian within 10 days of flight departure, in addition to sending the original in an envelope to be delivered with your pet; a temperature acclimation should also be included for travel by air.  Note: We also require a health certificate dated within ten days for transportation by ground.

2) Your pet must be at least 8 weeks old, on the day we pick up, to transport by ground or air. The age is required to be written on the health certificate and state that your pet is at least 8 weeks old. We cannot accept your pet if the age written on the health certificate is less than 8 weeks.  If your pet is 12 weeks or older, you must provide a valid rabies certificate. The rabies vaccination must be administered by a licensed veterinarian in accordance with airline restrictions (A combined health / rabies certificate is also acceptable).

3) You are welcome to include health records or registration papers in a small envelope (approx. 5x7) to be attached to the kennel. Please note: We cannot guarantee the loss of additional paperwork in transit. We recommend mailing important documents. We will not be responsible for any paperwork lost during transit.

4) In addition to providing a health certificate from a licensed veterinarian stating that your pet is in good health, your pet must also appear to be healthy and well groomed on the date of travel. Please do not administer any medication to sedate your pet prior to travel.

5) Please have your veterinarian fill out the American Airlines Breed Verification and Acclimation Form for every pet flying. This form is an American Airlines requirement.  We are asking all customers to have their veterinarian fill this form out for each pet, no matter which airline your pet is scheduled on. This way if there is a flight issue and we need to switch airlines at the airport the appropriate changes can be made, and the pet can still travel and is not restricted to one airline. 

Note: Additional items are not permitted inside or outside of the travel kennel (e.g. toys, blankets, medications, etc.), per airline restrictions.

Two Pets Traveling Together

Two pets traveling in one travel carrier must be:

• Under six months of age

• Under 20.0 pounds each

• Comparable in size

• Compatible

Travel Kennel Dimensions

Please refer to the following travel kennel dimensions to determine the appropriate size for your pet.

Listed as: Length x Width x Height

Note: The travel kennel must be large enough for your pet to sit, stand, turn around and rest comfortably without touching the sides or top of the kennel. Your pet should also have 2-3 inches of clearance above the top of the head while standing.

Temperature Restrictions

Airline temperature restrictions are in place for the safety and well-being of the pet being shipped as cargo and vary based on the airline your pet is traveling with.

All pets being shipped as cargo travel in a climate controlled and pressurized environment on the plane. The airline will only accept pets for travel on aircraft that is well equipped to accommodate live animals.

When referring to temperature restrictions, this is the the outdoor temperature in which your pet will be transferred for a brief period between the plane and cargo facility or arriving airport (location is dependent on the destination city). Please also be advised, some airlines provide climate controlled transportation upon arrival in select cities.

The temperature acclimation for your pet should be at the discretion of your veterinarian. The airline will adhere to the acclimation your veterinarian provides and your pet will not be accepted for travel in temperatures ranging above the high or beneath the low listed.

Please see below for temperature restrictions specific to the airline and pet breed.

(AA) American Airlines

• 20°F-85°F degrees year-round (with an acclimation provided).

American Airlines permanently embargoes all brachycephalic (snub-nosed) breeds for travel as cargo.

Required Document for American Airlines Bookings

• The form below must be filled out for all reservations scheduled via American Airlines. We ask that you have the form filled out for all reservations, no matter which airline your pet is scheduled for. This way if there is a flight issue at the airport and we need to switch airlines, we will have all the necessary documents.